Our policy

ETERNAL IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES & PACKAGES DAMAGED DURING TRANSIT OR DELIVERY. CUSTOMER IS RESPONSIBLE FOR THE COST OF RE-SHIPPING
 
PROCESSING TIME
- Please allow 1-3 business days for normal processing time. Allow an additional 2-4 business days during busy periods.
 
RETURNS, EXCHANGES, & MISSING ITEMS
- All claims are required within 7-days. Special periods apply to certain claims such as missing items.
- Customer has 3-days from date to delivery to make any missing items claim.
- Size exchanges are welcome.
- Returns must be new, unworn, and in original condition. We will inspect items individually to approve the condition of all returned goods.
- Buyer is responsible for all fees associated with roundtrip return/exchange shipping. Shipping charges are non-refundable.
- We reserve the right to refuse return shipments.
 
REFUNDS
- Returns will be refunded to your original account within 1-3 business days. Your bank may take 2-5 business days to process the return.
 
DAMAGE/DEFECTIVE ITEM CLAIMS
- All damage/defective claims must be made within 3-days of receipt (not 7 days). We require individualized photo-proof of every damaged item as well as a photo of all damaged products together. 
- Approved claims are valid for full refunds, exchange, or store credit.
- Claims on items are required to be returned. 

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product photography by The wipplers
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